Terms & Conditions

The seller

Locapulse Hardware LLC, 3929 Farnam St, Omaha, NE 68131, United States, registration code EIN: 95-3545244. Inquiries via [email protected], telephone +1 (402) 864-5935.

The goods

Locapulse Hardware LLC provides the Ondrela - Smart Tracker, consisting of consumer electronic proximity-location tags, companion device accessories, charging cables, and embedded operating firmware. Hardware specification sections detail bundled components, package quantity, and physical dimensions. Renderings serve illustrative reference; outer cartons may vary slightly.

Ordering and contract

Your order registers when you finalize the checkout form. We acknowledge receipt by email, but the formal sales agreement executes only when the hardware leaves our shop. We reserve the right to decline orders due to stock depletion or unverified credentials, issuing an immediate refund for any transferred funds.

Prices and payment

Listed prices appear in USD and include statutory VAT where mandated. Shipping fees are calculated and displayed at checkout prior to purchase. Supported options: Cash on delivery, Bank transfer. In the event of an evident clerical pricing error, we reserve the right to correct the figure before dispatch, letting you reconfirm or cancel your order.

Delivery

Shipping choices, schedules, and rates are detailed on the Delivery & Payment page. Responsibility transfers to you once the package is delivered.

Product images and colours

We photograph the exact wrist trackers we assemble and dispatch. Screen calibration, ambient light, and browser settings affect display colours, so slight shade variations do not count as defects or qualify for complimentary returns. Every product page lists precise measurements, casing materials, and package contents.

Transfer of risk

We remain accountable for the tracker until the carrier delivers it to your specified recipient at your address. At that point, risk of loss or damage shifts to you. Record any external shipping damage directly with the courier and inform us within 48 hours.

Returns and warranty

You can return your unused tracker within 30 days of receipt following our Returns guide. Locapulse Hardware LLC provides a one-year limited hardware warranty against defects in materials and manufacturing craftsmanship under standard personal use. This limited warranty does not cover accidental impact, liquid submersion beyond rated limits, cosmetic abrasions, or unauthorized hardware tampering.

• Customized, laser-engraved, or personalized smart tracker hardware units.
• Wearable wrist straps or skin-contact accessories that have been opened from protective hygienic packaging.
• Hardware items modified, opened, or altered with third-party unauthorized firmware installations.
• Consumable accessories, including unsealed single-use adhesive mounts and opened replacement battery cells.
• Digital companion application download codes or recurring service subscriptions once redeemed.

Liability

To the fullest extent permitted under governing United States law, the total cumulative liability of Locapulse Hardware LLC for any claims arising from the purchase or operation of the device shall not exceed the total purchase price paid or $100.00, whichever figure is lower. Nothing in these conditions excludes or restricts liability where statutory law prohibits doing so.

Age and use

You must be 18 or older to purchase. Wear and operate the device according to its instructions; our trackers provide movement data and do not replace medical evaluation.

Governing law and disputes

These terms are governed by and construed in accordance with the substantive laws of the State of Delaware and applicable federal laws of the United States, without regard to conflicts of law provisions. If we cannot resolve a disagreement directly, jurisdiction lies with the competent court where the seller is registered, preserving all non-waivable statutory rights in your home country.

Questions about this policy

Reach us at [email protected] or call +1 (402) 864-5935 during Mon-Thu 08:15-16:45, Fri 08:15-15:30, Sat 10:00-14:00. We reply to all inquiries within one business day.