LocapulseDelivery & Payment
Locapulse Hardware LLC ships the Ondrela - Smart Tracker to addresses across the United States utilizing established domestic courier networks. Orders are processed systematically to ensure that each hardware parcel arrives securely and within standard logistics timeframes.
Delivery methods
Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| USPS Ground Advantage | 3-5 business days | $4.50 |
| UPS Ground | 2-4 business days | $7.50 |
Delivery windows run in business days from courier handover. Deliveries to outlying locations can require an extra 1-2 days.
- Standard shipping is included on orders exceeding $80 in United States; shipments below this amount cost $4.50.
- Transit requires 2-4 business days following handover to the courier.
- Purchases completed prior to 11:00 on a regular workday ship that afternoon.
- We accept returns within 30 days of delivery provided the device remains unused and inside its original packaging.
- Payment: cash on delivery, bank transfer.
Order processing
Transactions finalized ahead of 11:00 on a business day ship that day. Later submissions, weekend orders, and holiday orders process the following business day. An order summary with your reference number issues immediately upon purchase.
Every Ondrela - Smart Tracker unit is cushioned in static-dissipative interior padding, enclosed in a rigid shock-resistant outer corrugated carton, and sealed with heavy-duty tamper-evident security tape to protect microelectronic components during transit.
Tracking your parcel
Once dispatched from our fulfillment center, customers receive an automated delivery notice via email and SMS that contains a direct postal tracking code for monitoring shipment progress.
Lost or delayed parcel
Should shipment tracking stay frozen for 5 business days, message [email protected] with your order number. We initiate an investigation with the carrier and either ship a replacement or refund the complete sum: your choice, within 10 business days of your report.
Damaged on arrival
Inspect the package exterior upon arrival. If the shipping carton or the smart tracker exhibits external transit damage, record clear photographs of the container and hardware immediately, then email [email protected] within 48 hours of receipt with your order number to initiate a courier claim and receive a replacement.
Payment methods
Supported options include Cash on delivery, Bank transfer. Our team will never request card numbers or banking passwords over phone or email.
Delivery outside United States
We deliver to specific regions. Exact delivery rates and transit estimates appear during checkout prior to final payment. Any applicable import charges or border fees remain the responsibility of the recipient.
Questions about this policy
Reach us at [email protected] or call +1 (402) 864-5935 during Mon-Thu 08:15-16:45, Fri 08:15-15:30, Sat 10:00-14:00. We reply to all inquiries within one business day.