LocapulseReturns & Refunds
You may return any hardware purchased from Locapulse within 30 days of arrival, no questions asked. Below you will find the return criteria, the required steps, transport costs, and our refund timeline.
Conditions
To qualify for a refund within the 30-day return window, the Ondrela - Smart Tracker must be returned in pristine, like-new physical condition with all factory packaging, micro-cables, clips, and instruction booklets included. The device must be dissociated from all personal user accounts, restored to factory defaults, and free of scratches, dents, or signs of water exposure.
Return procedure
- Contact support via email at [email protected] within 30 days of package delivery to state your return request.
- Receive a Return Merchandise Authorization (RMA) reference and shipping instructions to our domestic United States return warehouse.
- Pack the hardware securely inside its original protective inner insert and durable outer shipping box.
- Await receipt and bench testing, after which approved refunds are processed within 3-10 business days via bank transfer or original billing adjustment.
Who pays return shipping
Should the device arrive defective, broken, or incorrect, we absorb the cost: we supply a prepaid return voucher or schedule courier collection. If you simply decided against keeping it, you cover return postage; we take no extra deductions.
Refund timing and method
We issue your reimbursement within 3 business days following physical inspection. Orders paid on delivery are transferred directly to your designated bank account; wire payments return to the source account. Most banks post these funds within 1-5 business days.
Resolution scenarios
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Proper tracker dispatched, incorrect parcel retrieved | None |
| Parcel lost | Replacement parcel dispatched or complete refund once the carrier trace concludes | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Complete reimbursement of the tracker purchase price | Return shipping only |
Exchanges
To swap for an alternate band size, color, or model, complete the return process and purchase the replacement separately; we credit your returned item once it reaches our bench. When a swap stems from our packing error, the new package ships free of charge.
Cancelling an order
You can cancel your purchase without fee right up until package dispatch. Send your request with the order ID to [email protected]. Once a parcel has left our facility, standard return terms take effect.
Questions about this policy
Reach us at [email protected] or call +1 (402) 864-5935 during Mon-Thu 08:15-16:45, Fri 08:15-15:30, Sat 10:00-14:00. We reply to all inquiries within one business day.